The Importance Of Customer Testimonials And Positive Reviews

Reviews and customer testimonials:( recommendations) play very important key roles in the reputation, credibility and branding of companies, websites or products on the Internet (e-reputation).

They also influence Internet users when making their final choice on which brand or product to patronize.

How do you control your online reputation?  or how can one get more positive reviews? Should we be transparent in the face of negative opinions?

1. Positive reviews improve the credibility and trust of a brand.

The possibility of leaving opinions or testimonials on the Internet gives Internet users the power to influence the reputation of brands.

But the importance of customer testimonials has led to all kinds of drifts.

The web is full of false consumer opinions today: some use it to damage the reputation of their competitors, others use it to artificially improve their image.

The stakes are high, since according to a recent study, 70% of Internet users take customer reviews seriously.

Also according to another survey conducted jointly by the Reputation VIP reputation agency and the FIFG, 75% of Internet users use the Internet to find out about products or brands before purchasing.

94% of internet users say they are influenced by negative opinions and the e-reputation of a site or brand on the Internet; and when faced with negative testimonials or opinions, 27% of them give up the purchase and 63% postpone it.

2. Reviews play a key role in the final purchase decision

Also according to another study, 85% of Internet users consult the opinions and customer testimonials of a brand or a product before finalizing their purchase on the Internet.

The presence of negative elements on a brand on the Internet affects the purchasing intention of Internet users in up to 94% of cases.

Finally, 80% of Internet users find out about a product or a brand on the Internet after receiving a promotional letter, and 85% do so after seeing an advertisement on television.

According to another study carried out jointly in November 2013 by Mdiamtrie and the SENSE laboratory of Orange Labs, 96% of internet users give up a purchase after having read a negative opinion while 94% buy after having read a positive opinion, even if 90% d '' are aware that there are false customer testimonials.

Negative opinions as well as Positive opinions therefore play a predominant roles during the user's final purchase decision of a product or brand service.

How can I get more positive reviews ?

Positive reviews improve the credibility of a brand or product, the confidence of internet users, the conversion rate and the average basket.

But unlike dissatisfied customers, satisfied Internet users are less likely to naturally leave an opinion or a testimonial after having chatted on the Internet. So you have to go looking for the opinions of your customers.

For this, you can send an email to your customer a few weeks after their purchase to invite them to give their opinion on your site, brand or product on specialized platforms such as Trustpilot.

To encourage him, you can for example offer him a reduction coupon. It is also important to work on your communication on social networks (Facebook, Twitter, Google +, Instagram, etc.) in order to show your customers and prospects that you are close to them and listen to them.

How to manage negative opinions on Pages?

It is completely normal to have certain negatives, it would even be suspicious not to have them.

Rather than trying to remove them, it is better to try to solve the problems directly with dissatisfied customers, this will allow you to improve your services or products.

Do not hesitate to respond to these opinions by trying to understand your customer's point of view and by explaining the incident better and providing satisfactory solutions, if possible compensation.

You can also contact the user directly to discuss their dissatisfaction.

If you provide him with a satisfactory solution, he will then be inclined to modify his opinion, or to file another in which he will praise the quality of your customer service in the face of the problem he has encountered.

You will be able to show your prospects that you do everything to satisfy your customers and that they can trust you, which will give a positive image of your company.

Negative opinions, as long as they are not too numerous, are an excellent opportunity to highlight the quality of your customer service.

Defamatory notices should be treated differently. If you believe you are the victim of false testimony or defamatory comments, try to contact the platform that published it directly to have it removed.

If it has been placed on your site, do not hesitate to delete it. False opinions or defamatory remarks, paid or posted can be by unscrupulous competitors.

Have a great day and stay safe.

14 Tips To Protect You Against Corona Virus (COVID-19) #Staysafe

1) Wash your hands regularly with clean water and any soap.

*Soap creates lather that penetrates the lipid membrane of the virus thereby weakening the virulence of the virus (its ability to infect host).
*Do not use strong detergents to wash your hands to avoid causing you contact allergies.

2)Wear face mask regularly.

*Face mask prevents the spread of the virus droplets from the infected person when coughs, talks or sneezes.

*But because an asymptomatic carrier can spread it and because nobody knows who is the carrier yet unless tested, it is advisable that you act as if you're infected by wearing face mask regularly. This will help to curb the viral spread.

3) Cover your mouth with tissue paper when coughing or sneezing and immediately dispose the tissue afterwards.

*But if no tissue available, cough or sneeze into the inner part of your elbow or cough into your clothes, and wash afterwards.

4) Avoid handshake and hugging for now.

5) Wash your hands with clean water and soap after touching any surfaces or pets.
*Although no scientific evidence that pets can transmit the virus yet, it is advisable to wash your hands after handling pets.

*Use alcohol-based sanitizers if no water and soap available.

*Always use alcohol to clean your handy gadgets like phones, tablets, laptops, bags, eyeglasses, etc regularly.

6)Please, kindly avoid crowded areas.

*Always maintain social distancing of at least 2 meters from anybody around you.

7)Always avoid touching your face (nose, eyes and mouth) with your hands.

*To curtail the unconscious temptation of touching your face with your hands, try using your less-dominant hand to touch surfaces like door knobs,  table, phones, laptops, etc.

*If you're right-handed, try using your left hands to touch surfaces for now and vice versa.

*This is because there is more tendency that you use your dominant hands to touch your face unconsciously.

😎 Please, avoid eating uncooked or improperly cooked animal products like meats, eggs, etc.

*This is because these animal products could be handled by infected hands.

9)Please, kindly boost your immune system.

*Eat balanced diets and natural foods.

*Drink enough water daily.

*Have enough sleep daily.

*Engage in exercises; at least 150 minutes per week of moderate-intensity aerobic activity or 75
minutes per week of vigorous aerobic activity.

*Please, kindly avoid unhealthy lifestyles like smoking, drunkenness and unhealthy feeding habits to avoid weakening your immune system.
*Note: Strong immune system can fight off Corona Virus.

10) Do not fear.

* Fear weakens your immune system and can cause cardiovascular damage, etc

11) If you have any comorbidities (any underlying and maintenance diseases like Hypertension, Diabetes Mellitus, Asthma, etc), please kindly take very good care of your health and avoid crowds as much as possible.

*Stay indoors as much as possible.

*Comply to your maintenance drugs.

12) If you are already aged or have aged parents and relatives, please kindly shield yourself or them from any possible exposures.

*Aged people and very young children are at higher risk of being infected.

13) If you present with fever, dysphagia and odynophagia  (sore throat), cough, and dyspnea (Difficulty of breathing), etc please kindly consult your doctor immediately.

14) Most importantly, pray to God to protect you and your families because He is the GREATEST PHYSICIAN.

Thank you for visiting, Stay safe!